The Sisters of the Third Order of St. Francis, the OSF Healthcare System Board of Directors, and Administration of OSF St. Mary Medical Center and OSF Medical Group have chosen to be accredited by this voluntary organization, which deals with organizational quality of care issues and the safety of the environment in which care is provided, to assist in providing our patients with the greatest care and love. Therefore, if anyone has any unresolved patient safety or quality of care concern, he/she may contact the Joint Commission on Accreditation. The concern should be submitted in writing and addressed to:

Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Or faxed to 630-792-5636
Or e-mailed to complaint@jcaho.org