Patients and Visitors
Whether you come to OSF St. Mary Medical Center for medical services or to visit a friend or loved one, we want your visit to be as pleasant as possible. From the moment you enter the building, your comfort is our top priority and every patient is treated like family with personal care. The skilled and compassionate doctors, nurses, and support staff at OSF St. Mary set the standard for patient care. The access we provide to specialized clinics, modern medical technology, and a long list of resources make each patient's stay, however long or brief, one that will ultimately lead to a full recovery.
We try to help make your visit more enjoyable in several ways. If you or your family have questions or concerns regarding care you have received at OSF St. Mary, please don't hesitate to call for assistance at (309) 344-3161.
Hours of Operation/Visitation Hours
The OSF St. Mary Medical Center Emergency Department is open 24 hours with qualified physicians and physician assistants on duty at all times.
Regular visitation hours at OSF St. Mary Medical Center are from 10am - 8pm, and are designed to meet varying needs of the patient to promote family support, to prevent spread of disease from visitor to patient and to provide the patient an environment conducive to rest and healing. Visitation hours and guidelines depend on what department a patient is being treated as well as the needs of that patient. Parents of pediatric patients are granted 24 hour visitation and significant others of patients in obstetrics are also granted 24 hour visitation. For patients in the ICCU, visitation is limited to immediate family members or the discretion of the nursing staff. Children 14 years or younger are generally not allowed to visit patients in the ICCU.
The seven OSF Medical Group Clinics operated under OSF St. Mary Medical Center have varying office hours. Patients are recommended to call for an appointment at any of our OSF Medical Group Clinics.
Cafeteria / Vending Machines
The cafeteria at OSF St. Mary Medical Center is open seven days a week for breakfast, lunch and dinner. Located on the ground floor of the hospital, the cafeteria also offers snack and beverage choices throughout the day. Vending machines are also available 24 hours a day and are located in the cafeteria.
Gift Shop
To find that gift you didn't have time to shop for before your trip to the hospital, check out our gift shop. There's something for everyone, and proceeds benefit the OSF St. Mary Medical Center Auxiliary.
Volunteer Escorts
OSF St. Mary volunteers will be happy to escort you to your destination, should you prefer. Please ask for assistance at the Information Desk located in our Main Lobby or visit Volunteer Services.
Wireless Internet Access
If you own a laptop with wireless capability, you may access the Internet through complimentary public access.
Follow these easy steps:
- Ensure your computer has wireless capability and that all wireless hardware and software have been installed.
- Go to Start - Connect To.
- On the Connect to network dialogue, click Setup a connection or network.
- Select manually connect to a wireless network and click Next.
- In the Network name (SSID) field, type: GUEST (case sensitive)
- Set the Security type to Open disabling the encryption type.
- Select the Start this connection automatically and the Connect even if this network is not broadcasting check boxes and click Next.
- Open Internet Explorer. You will be redirected to our WiFi agreement page. It will prompt that this site's security certificate is invalid, click Continue Anyway. Please read the wireless usage agreement and click I Accept the Terms at the bottom of the page to continue.
You should now be able to browse the Internet. If you experience issues or problems, or are unable to access the Internet, contact your personal computer technician. OSF St Mary Medical Center will not provide technical assistance for connection or personal computer issues.
Facility Tours
Limited tours of the medical center are available for older children, teens and adults and must be arranged in advance by calling Community Education at (309) 344-9402.
