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JC
Accreditation
OSF St. Mary Medical Center is fully accredited by The Joint
Commission (JC).
 JC
is an independent, not-for-profit organization established more than
50 years ago to set the standards by which healthcare quality is
measured in America and around the world. JC is governed by a
board that includes physicians, nurses, and consumers.
JC evaluates the quality and safety of care for nearly 16,000
healthcare organizations. To maintain and earn accreditation,
organizations must have an extensive on-site review by a team of
JC healthcare professionals, at least once every three years. The
purpose of the review is to evaluate the organization's performance
in areas that affect your care. Accreditation may then be awarded
based on how well the organizations met JC standards.
JC accreditation involves evaluating a healthcare organization's
performance in areas that most affect patient health and safety.
These areas are defined in JC standards. By achieving
accreditation, a healthcare organization makes a commitment to
follow JC standards, which provide the framework for safe,
quality care.
Steps in the accreditation process:
Step One
A healthcare
organization applies for survey.
- A team of
JC surveyors conducts an onsite survey including:
- Opening
conference with the organization's leaders.
- Tour
facilities
- Talk to
staff and patients and observe care being provided.
- Review
patient charts, minutes, reports, logs, plans, policies and
procedures.
- Provide
educational services to improve compliance with the standards.
- Surveyors
provide written report findings to organization leaders.
Step
Two
JC's Central
Office issues:
- An
official survey report
- An
accreditation decision
- JC
follows up with organizations to ensure that the organization
addressed all requirements for improvement.
- JC
posts a performance report in Quality Check on the JC website.
An
organization's accreditation is for three years. The only exception
is for laboratories, which have a two-year accreditation.
Accreditation is not automatically renewed. To become accredited
again, an organization must reapply, participate in a survey, and
demonstrate compliance with the standards. |
Questions
or Concerns
The Mission of OSF Health Care is “to serve persons
with the greatest care and love in a community that celebrates the
gift of life.” To fulfill that Mission, OSF St. Mary Medical
Center strives to provide high quality healthcare to all who enter
its doors. The Sisters, Administration and Staff of OSF St. Mary Medical Center are dedicated to practices that improve
patient safety and ensure that our patients receive the very best care. Patients, family members, and visitors at OSF St.
Mary
Medical Center are encouraged to express their views about hospital
services. While you are a patient at OSF St. Mary Medical
Center, please express any concerns you may have to the staff that
are taking care of you. Ask to speak to a supervisor or manager if
you feel that your questions have not been answered or if you still
have concerns.
If you have
questions or concerns during your hospital stay, please contact the
Department Director or the Nursing Supervisor. If you still have
concerns about your experience after you are discharged, please
contact our Patient Hotline at 309-344-3161 ext. 1244. Or you can
write to:
OSF St. Mary
Medical Center
Att: Patient Concerns
333 N. Seminary Street
Galesburg, IL 61401-1299
OSF St. Mary Medical Center will endeavor to answer your questions or
resolve any of your concerns in a satisfactory manner. We look
forward to continuing to meet your healthcare needs with high
quality services in a safe environment.
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Joint Commission Public Notice
OSF St.
Mary Medical Center and OSF Medical
Group are accredited by the Joint Commission.
The
Sisters of the Third Order of St. Francis, the OSF Healthcare
System Board of Directors, and Administration of OSF St. Mary Medical Center and OSF Medical Group have chosen to be
accredited by this voluntary organization, which deals with
organizational quality of care issues and the safety of the
environment in which care is provided, to assist in providing
our patients with the greatest care and love. Therefore, if
anyone has any unresolved patient safety or quality of care
concern, he/she may contact the Joint Commission. The concern should be submitted in writing and
addressed to:
Division
of Accreditation Operations
Office of Quality Monitoring
Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Or faxed
to 630-792-5636
Or e-mailed to
complaint@jointcommission.org |
To view the
latest OSF St. Mary Medical Center Accreditation Report,
click here.
 If
you do not have the plug-in,
click here to download the file to your hard drive. Then
view and print from Acrobat Reader off-line. |
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