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Questions or Concerns

The Mission of OSF Health Care is “to serve persons with the greatest care and love in a community that celebrates the gift of life.” To fulfill that Mission, OSF St. Mary Medical Center strives to provide high quality healthcare to all who enter its doors. The Sisters, Administration and Staff of OSF St. Mary Medical Center are dedicated to practices that improve patient safety and ensure that our patients receive the very best care.

Patients, family members, and visitors at OSF St. Mary Medical Center are encouraged to express their views about hospital services. While you are a patient at OSF St. Mary Medical Center, please express any concerns you may have to the staff that are taking care of you. Ask to speak to a supervisor or manager if you feel that your questions have not been answered or if you still have concerns.

If you still have concerns about your experience after you are discharged, please contact our Patient Hotline at 309-344-3161 ext. 1244. Or you can write to:

OSF St. Mary Medical Center
Att: Patient Concerns
3333 N. Seminary Street
Galesburg, IL  61401-1299

OSF St. Mary Medical Center will answer your questions or resolve any of your concerns in a satisfactory manner. We look forward to continuing to meet your healthcare needs with high quality services in a safe environment.

Patient Satisfaction and Service Quality

OSF St. Mary Medical Center welcomes feedback from our patients and their loved ones. Patients have the opportunity to complete patient satisfaction surveys developed by Press Ganey Associates, Inc., the healthcare industry’s leading independent vendor of satisfaction measurement services. The firm annually processes nearly 8 million completed surveys in all 50 states and serves 40 percent of all hospitals with more than 100 beds.

Hospital and emergency room patients are sent a Press Ganey satisfaction survey after discharge. Results are tabulated and tracked monthly, quarterly and annually for each department and for the hospital as a whole. In addition to our own scores, our results are compared to national averages so we know how OSF St. Mary compares to medical centers throughout the country.

The percentage of patients who completed a survey between January 1, 2008 and March 31, 2008 rated OSF St. Mary between either "very good" or "good" regarding their experience - many times ranking in the top 5% of hospitals surveyed nation-wide.

Inpatient Services        94%
Ambulatory Surgery     97%
Emergency Services    90%

Our goal is to improve our service everyday and to uphold the Mission of The Sisters of the Third Order of St. Francis "to serve persons with the greatest care and love".